Queensland community transport and care organisation, ComLink has been overwhelmed by the positive feedback received from the results of its 2013 client survey.
Bu rather than rest on their laurels, ComLink will be using the information gathered from the survey to improve their services even further.
ComLink Chief Executive, Feda Adra said the survey was a great way to hear from our clients about what they need and to ensure we are meeting those needs and our own targets.
“We were very pleased with the results, which affirmed for us that we are on the right track in terms of meeting our client needs and delivering a high quality service,” Ms Adra said.
The series of surveys released this year sought feedback from ComLink clients and carers regarding its services and the benefits it provided, as well as information about ways ComLink could improve its services to better assist those in need.
ComLink is a not-for profit organisation and charity providing community transport and care for the frail aged and younger people with a disability to attend medical appointments, shop and maintain social inclusion from North Brisbane and throughout the Sunshine Coast.
“The survey also showed that our clients would like us to offer more social outings, which we are hoping to incorporate into the schedule pending an increase in volunteer numbers,” Ms Adra said.
“Because we have reached our capacity for funding, we would need additional volunteers to contribute their time to drive and accompany our clients to any further outings that haven’t already been scheduled,” she said.
“These outings could include trips to the movies, shops or beach, as well as picnic lunches or morning tea,” Ms Adra said.
Volunteers are a vital part of ComLink and without them the charity would not be able to continue providing its valuable services to the community.
Ms Adra said ComLink services more than 3,800 clients and many of them rely on ComLink as their only means of transport.
“Everyone working for ComLink is considered family and volunteers can come and go as they please, the level of commitment is completely up to them,” Ms Adra said.
If you are interested in becoming a ComLink volunteer, please contact Mobility Manager Robyn Elkojje on 1300 761 011.
